The world lost a true visionary and one of the most inspiring leaders of our time. RIP Tony Hsieh
Here are my top 20 inspirational quotes from Tony.
“We must all learn not only to not fear change, but to embrace it enthusiastically and, perhaps even more important, encourage and drive it.”
“We must never lose our sense of urgency in making improvements. We must never settle for “good enough,” because good is the enemy of great,”
“Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself)
“Customer service shouldn’t be a department, it should be the entire company.”
“Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.”
“For me, the most fun is change or growth. There are definitely elements of both that I like. Launching a business is kind of like a motorboat: You can go very quickly and turn fast.”
“Whatever you’re thinking, think bigger.”
“Your culture is your brand.”
“Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.”
“Learn by doing. Theory is nice but nothing replaces actual experience.”
“Our belief is that if you get the culture right, most of the other stuff, like great customer service or building a great long-term brand or empowering passionate employees and customers will happen on its own.”
“Chase the vision, not the money, the money will end up following you.”
“Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”
“The best businesses are really ones that can combine passion, profits, and purpose.”
“People may not remember exactly what you did or what you said but they always remember how you made them feel, that’s what matters the most.”
“Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.”
“Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.”
“I started making a list of the lessons I learned from playing poker that could also be applied to business…
– Be patient and think long-term.
– The players with the most stamina and focus usually win.
– Differentiate yourself. Do the opposite of what the rest of the table is doing.
– Hope is not a good plan.”
“A word is a word, and a picture is worth a thousand… but a brand is worth a million.”
“You gotta love the game. To become really good, you need to live it and sleep it.”
Zappos 10 Core Values:
1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships with Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble.