103: Lee Cockerell – The Secrets Behind Disney Magic

Lee Cockerell is the former VP of Operations for the Walt Disney World Resort where he led a team of 40,000 cast members. Lee is now a public speaker and author of best-sellers like “Creating Magic: 10 Common Sense Leadership Strategies From A Life At Disney”.

Key Takeaways:

“When you become a big deal, don’t!”

“We forget about the basics in life…Courtesy and honesty and integrity. Those are the things that make you successful in life.”

“Raise your expectations and you’ll get better performance.”

“Catch the imagination of a customer and give them a reason to remember you.”

“The worst thing you can do in life is to start blaming someone else for your own problems.”

“Do your best and forgive yourself.”

“Multitasking to me is being able to do a lot of things at the same time, badly.”

“We need more teachers and less bosses. My whole career I’ve tried to be a teacher and to teach people instead of yelling at them. At the end of the day, if more people focused on teaching we would have better performance, better success, and less intimidation.”